Refunds and returns are handled at the discretion of Sam’s Soaps.
Because Sam’s Soaps is a small business and sells all products in small batches, refunds and replacement requests are reviewed individually to ensure fairness and product quality.
Once your order is placed, you will have 1 hour to cancel your order.
After the order is placed and the hour has passed, refunds or returns are up to Sam’s Soaps.
Eligibility
You may request a refund or replacement if:
- There is an issue with your order,
- Your product arrives damaged, or
- You believe the product does not meet expectations.
How to Request A Refund
In order to request a refund, please contact Samssoaps26@gmail.com
How Requests Are Handled
All refund decisions are made on a case‑by‑case basis. This means:
- I may approve a refund, replacement, or store credit depending on the situation.
- I may request photos or additional information to evaluate the issue.
- I reserve the right to decline a refund if the product has been used, damaged after delivery, or does not meet refund criteria.
Time Window
Requests must be submitted within 7 days of delivery to be considered.
Final Decisions
All refund outcomes are final and determined at my discretion.